Effective Date: 09/01/2025
MerchFlow (“we,” “our,” “us”) respects your privacy and is committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, and share information when you use our software, apps, and services (“Services”), which integrate with Webflow e-commerce.
1. Information We Collect
- Account Information: When you register for MerchFlow, we may collect your name, email, login credentials, and billing details.
- Store & Transaction Data: Product listings, order details, shipping information, and customer data (such as customer names, emails, and addresses) necessary to provide e-commerce functionality.
- Usage Information: How you interact with our Services, including app configurations, order management activity, and error reports.
- Technical Data: Device identifiers, browser type, IP address, operating system, and cookies for analytics and performance.
- Webflow Data: To operate, MerchFlow may access your Webflow CMS and e-commerce data (e.g., products, orders, collections). Ownership of this data remains with you and Webflow, per Webflow’s Terms of Service.
- Payment Information: Processed securely by trusted third-party providers. MerchFlow does not directly store credit card details.
2. How We Use Information
We use the information we collect to:
- Power e-commerce features such as product sales, order management, and mobile checkout.
- Enable smooth integration with Webflow’s CMS and e-commerce system.
- Process payments, subscriptions, and invoicing.
- Improve app performance, monitor security, and fix bugs.
- Communicate with you about updates, promotions, and customer support.
- Comply with applicable laws and enforce our Terms of Service.
3. Sharing of Information
We do not sell or rent your personal information. We may share data in these cases:
- Webflow: To support integration, your Webflow data is accessed under Webflow’s Terms and Privacy Policy.
- Service Providers: Hosting, payment processing, analytics, and technical support partners.
- Legal Compliance: If required by law, subpoena, or government request.
- Business Transfers: In a merger, acquisition, or sale of assets, your data may be transferred.
4. Your Rights
Depending on your jurisdiction (including under the California Consumer Privacy Act “CCPA”), you may have the following rights:
- Access & Portability: Request a copy of your personal data.
- Correction: Request corrections to your personal data.
- Deletion: Request deletion of your data (subject to legal obligations).
- Opt-Out: California residents may opt-out of certain disclosures.
To exercise these rights, contact us at [Insert Contact Email].
5. Data Retention
We retain data as long as necessary to provide Services, comply with legal obligations, and resolve disputes. Order and transaction data may be retained longer for compliance and audit purposes.
6. Security
We use reasonable technical and administrative measures to protect your data. However, no system is completely secure.
7. Children’s Privacy
MerchFlow is not intended for individuals under 13. We do not knowingly collect data from children.
8. Third-Party Services & Webflow
MerchFlow integrates with Webflow. Your use of MerchFlow is also subject to Webflow’s Terms of Service and Privacy Policy. We recommend reviewing Webflow’s policies to understand how they handle your data.
9. Policy Updates
We may update this Privacy Policy from time to time. Updates will be posted with a new effective date. Continued use of MerchFlow constitutes acceptance of changes.
10. Contact Us
For questions or concerns regarding this Privacy Policy, please contact us at:
- MerchFlow Privacy Team
- Email: info@getflowtools.com
Effective Date: 09/01/2025
MerchFlow (“we,” “our,” “us”) respects your privacy and is committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, and share information when you use our software, apps, and services (“Services”), which integrate with Webflow e-commerce.
1. Information We Collect
- Account Information: When you register for MerchFlow, we may collect your name, email, login credentials, and billing details.
- Store & Transaction Data: Product listings, order details, shipping information, and customer data (such as customer names, emails, and addresses) necessary to provide e-commerce functionality.
- Usage Information: How you interact with our Services, including app configurations, order management activity, and error reports.
- Technical Data: Device identifiers, browser type, IP address, operating system, and cookies for analytics and performance.
- Webflow Data: To operate, MerchFlow may access your Webflow CMS and e-commerce data (e.g., products, orders, collections). Ownership of this data remains with you and Webflow, per Webflow’s Terms of Service.
- Payment Information: Processed securely by trusted third-party providers. MerchFlow does not directly store credit card details.
2. How We Use Information
We use the information we collect to:
- Power e-commerce features such as product sales, order management, and mobile checkout.
- Enable smooth integration with Webflow’s CMS and e-commerce system.
- Process payments, subscriptions, and invoicing.
- Improve app performance, monitor security, and fix bugs.
- Communicate with you about updates, promotions, and customer support.
- Comply with applicable laws and enforce our Terms of Service.
3. Sharing of Information
We do not sell or rent your personal information. We may share data in these cases:
- Webflow: To support integration, your Webflow data is accessed under Webflow’s Terms and Privacy Policy.
- Service Providers: Hosting, payment processing, analytics, and technical support partners.
- Legal Compliance: If required by law, subpoena, or government request.
- Business Transfers: In a merger, acquisition, or sale of assets, your data may be transferred.
4. Your Rights
Depending on your jurisdiction (including under the California Consumer Privacy Act “CCPA”), you may have the following rights:
- Access & Portability: Request a copy of your personal data.
- Correction: Request corrections to your personal data.
- Deletion: Request deletion of your data (subject to legal obligations).
- Opt-Out: California residents may opt-out of certain disclosures.
To exercise these rights, contact us at [Insert Contact Email].
5. Data Retention
We retain data as long as necessary to provide Services, comply with legal obligations, and resolve disputes. Order and transaction data may be retained longer for compliance and audit purposes.
6. Security
We use reasonable technical and administrative measures to protect your data. However, no system is completely secure.
7. Children’s Privacy
MerchFlow is not intended for individuals under 13. We do not knowingly collect data from children.
8. Third-Party Services & Webflow
MerchFlow integrates with Webflow. Your use of MerchFlow is also subject to Webflow’s Terms of Service and Privacy Policy. We recommend reviewing Webflow’s policies to understand how they handle your data.
9. Policy Updates
We may update this Privacy Policy from time to time. Updates will be posted with a new effective date. Continued use of MerchFlow constitutes acceptance of changes.
10. Contact Us
For questions or concerns regarding this Privacy Policy, please contact us at:
- MerchFlow Privacy Team
- Email: info@getflowtools.com